Just like most people, I was in a bind. The initial process was smooth and customer service was beautiful.
I missed no payments, never late etc. I had to move out of state and all *** broke loose. My tags expired and of course they have a lien hold per policy (understandable). I asked what could be done and my answers got me No where.
I was told to pay off the loan to get the lien removed or have another title loan company pay the remaining balance to have the lien transferred. I payed my remaining balance 3 MONTHS EARLY!!!! They said since I didn't do a payoff in cash they had to wait 7-10 days before closing the account. The payment has cleared and posted from my bank, and cleared and posted to RA loans.
However, the lien has not been taken off nor the account been closed. Again because I didn't pay in cash, they say there is nothing they can do. I am in another state 1 car expired tags and no help from RA loans. Customer service refuse to let me speak to a manager.
They say 24-48 hr. before I will get a call back. They are telling be there is nothing they can do. At this point, when I call they are hanging up in my face!!!!
They have received ALL of their money with no problem.
Now they are being unrulely!!!!! I can't get around and they could care less.
Product or Service Mentioned: Rapid Auto Loans Auto Loan.
Reason of review: Problems with payment.