I contacted Rapid to get a loan for my car knowing the value in advance and asking only a small portion of its worth. EDGAR told me he was sorry but could not give me any information regarding the criteria used to either approve and disapprove a loan.
When I asked how they came to the determination, he said to call back when I had another auto and then hung up on me while I was still talking. I wasn't upset that I couldn't receive a loan but did want to know how the conclusion was reached.
EDGAR couldn't have been less helpful. He needs to learn what the term customer means.
Product or Service Mentioned: Rapid Auto Loans Loan.
Reason of review: Poor customer service.
I didn't like: Edgar.